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Defenestra
Defenestra

Privacy Policy

Effective Date: January 1, 2026

Defenestra LLC (“Defenestra,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, products, and services.

Our Commitment to Data Sovereignty
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We built Defenestra on the principle that your data belongs to you. Unlike many technology providers, we have designed our products and services to minimize data collection and maximize your control.

Information We Collect
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Website Visitors
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When you visit our website, we may collect:

  • Log data: IP address, browser type, pages visited, and timestamps for security and analytics purposes
  • Contact form submissions: Name, email, company, and message content when you reach out to us

Customer Portal Users
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When you create an account on our customer portal (portal.defenestra.io), we collect:

  • Account information: Your name and email address, used for account access and order management
  • Session cookies: We use cookies to keep you logged in during your session. These are not used for tracking.

Service Clients
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When you engage our consulting services, we collect information necessary to deliver those services:

  • Business contact information: Names, email addresses, and phone numbers of project stakeholders
  • Technical infrastructure data: Hardware inventories, software configurations, and system specifications required for migration planning

Slipgate Users
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Slipgate collects no data. Your files are backed up to a destination you choose, such as a local drive, external drive, or cloud storage provider like Google Drive, OneDrive, or Dropbox.

  • No user data passes through or is stored on Defenestra servers
  • We do not have access to your files, documents, or personal data during migration
  • No telemetry or usage data is collected

Hyperpane Users
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Hyperpane runs entirely on your local hardware:

  • All virtualization occurs on your own systems
  • No data is transmitted to Defenestra
  • No telemetry or usage data is collected

How We Use Information
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We use collected information to:

  • Provide and improve our services
  • Respond to inquiries and support requests
  • Send service-related communications
  • Comply with legal obligations
  • Protect against fraud and security threats

We do not sell, rent, or trade your personal information to third parties.

Data Retention
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  • Website data: Server logs are retained for 90 days
  • Contact submissions: Retained for the duration of our business relationship plus 3 years
  • Migration project data: Technical documentation is retained for 1 year after project completion, then securely deleted
  • Slipgate and Hyperpane: No user data is retained because no user data is collected

Your Rights
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You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, contact us at privacy@defenestra.io.

Security
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We implement industry-standard security measures including:

  • Encrypted communications (TLS/SSL)
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Third-Party Services
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Our website may use third-party services for:

  • Form processing (Formspree)
  • Analytics (Google Analytics)

These services have their own privacy policies governing their use of data.

Changes to This Policy
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We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.

Contact Us
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For privacy-related questions or concerns:

Defenestra LLC 410 Private Road 8315 Palestine, TX 75803 privacy@defenestra.io